Where’s My Refund Get early access
Shopify · Support automation

Answer “where’s my refund?” the instant a ticket opens.

Your agents’ #1 ticket, answered before they dig. Where’s My Refund shows each order’s return and refund status right in the Gorgias sidebar.

Get early access See how it works
$39/mo · 14-day free trial · read-only · no data stored
The product

The card your agents see — the moment they open a ticket.

No tab-switching into a returns app. No copy-pasting order numbers. The answer is already on screen.

Where’s My Refund

#1002 — Refunded USD 84.00.

Refund

StatusREFUNDED
AmountUSD 84.00
Where’s My Refund

#1041 — In transit — refund USD 128.00 pending.

Return

StatusIN TRANSIT
RMARMA-1041
Where’s My Refund

#1055 — No return or refund on record.

Order

PlacedAug 08
TotalUSD 59.00
How it works

Live in minutes. Zero per-agent setup.

STEP 1Get early accessOne click from the App Store. Read-only access to orders and refunds.
STEP 2Connect GorgiasWe auto-install the sidebar card on your helpdesk — no manual widget config.
STEP 3Agents just see itEvery ticket shows that customer’s return & refund status automatically.
Why teams install it

Cut handle time on your highest-volume ticket.

Answer on first touchReal status on screen means fewer “let me check” replies and faster resolutions.
Live from ShopifyRefund amount and status pulled straight from the order — always accurate.
Full return lifecycleRMA, in transit, received — from your returns provider, in one card.
Pricing

One simple plan.

$39/mo
  • ✓ Return & refund status in every ticket
  • ✓ Live Shopify refunds + returns-provider lifecycle
  • ✓ Read-only, no customer data stored
  • ✓ Billed by Shopify on your regular invoice
Get early access

Subscription is handled by Shopify — you approve the plan through the Shopify App Store on install. No separate payment method.

Trust

Safe to install.

Read-onlyWe read status. We never write to your store.
No data storedCards are fetched per ticket and discarded.
Billed by ShopifyNo card details ever reach us.
GDPR-readyRedaction webhooks handled; privacy published.
FAQ

Questions merchants ask.

How do I show a refund or return status inside Gorgias?

Install Where’s My Refund from the Shopify App Store, connect your Gorgias account in one click, and the app auto-adds a sidebar card. When an agent opens a ticket it shows that customer’s order, return status, and refund amount — no manual setup.

What is the #1 support ticket in ecommerce?

“Where’s my refund?” and “where’s my return?” are consistently the highest-volume support tickets. The answer usually lives in a separate returns app, so agents tab-switch and dig — this app puts it in the ticket.

Does the app store my customers’ data?

No. It is read-only and stores no customer data. Each card is fetched on demand per ticket and discarded. Only your own encrypted API tokens are kept, and they are deleted on uninstall.

How much does it cost?

$39/month with a 14-day free trial, billed through your Shopify invoice — no separate payment processor.

Which returns providers are supported?

Loop Returns at launch, plus refund status straight from Shopify. More providers (Redo, AfterShip) connect behind the same interface.